StorPlace Self Storage and the Weather

It seems that in every part of the country the ‘locals’ will say, “If you don’t like the weather, just wait a few minutes.”  In Bowling Green, KYpeople have heard the same thing said on many occasions. This time out, rather than being just ‘folk-speak,’ the locals are correct. Even though the weather does not change by the minute, each day of late has brought rather drastic changes. Even though Spring has long since arrived, the weather has not been consistent. One day the temperature is a seasonal 70 degrees, the next day it will be near 85, and then back again. As far as rain goes, recently the area was experiencing drought conditions and was inches below normal. Suddenly, weather fronts from the south move in and produce torrential storms that cause major flooding.   It is hard to adjust to these changes.

So why should StorPIace Self Storage care if the weather is unpredictable? Because at least in part, StorPlace is an outdoor business. Whether doing the ‘lock-check’ or picking up trash, the daily activities at StorPlace Self Storage involve the outdoors.  In order to provide a safe and clean environment, as well as provide quality customer service, everything outdoors must be in order. But more importantly, StorPlace customers have to deal with the outdoors.

As with the recent storms, bad weather can make moving in to a storage unit a real headache for a tenant. Nobody likes carrying  storage boxes or possessions into a stiff wind. It just makes a difficult task even harder. One thing that can make the situation easier is to keep aisles between storage buildings swept clean. That way, on a windy or stormy day, sand, dirt and trash won’t blow around tenants making a difficult day even worse. In the event of lightning, moving should be postponed until the danger has passed. And it is dangerous. Most people move using vans or trucks, hand carts and dollies. All of these are made of metal and can attract lightning even when it isn’t raining yet. Of course, rain presents the biggest pain of all. From furniture to electronics, everything becomes harder to hold on to when it is wet. And wet things just feel heavier. Anything made of cloth becomes damp. Moving van ramps become slippery and risky. If someone is wearing a parka with a hood, it can become harder to see where one is going. Worst of all, no one likes the smell of a wet cardboard box. Even the boxes StorPlace sells are unpleasant when wet.

Unless you are a duck, no one wants to have a puddle in front of your storage unit. After a storm has passed, it is time for StorPlace staff to walk the property to inspect the downspouts on buildings and to check for standing water. Large puddles that won’t evaporate quickly need to be thinned out using a push broom. It is always a good idea to know where puddles are. It is very inconvenient to show an outside unit to a prospective tenant and come upon a puddle located right in front of the unit door.

The easiest thing that a StorPlace manager can do is to check the weather first thing in the morning and prepare to deal with it during the business day. This is part of complete customer service. If you know that a storm is approaching, you can warn tenants to take shelter and protect their belongings. As always, it is important to always place yourself into the shoes of your StorPlace customers.

Please come visit us at 1628 Campbell lane, Bowling green, KY 42104, or you can call us at 270-842-0986.

StorPlace Self Storage Helps You Protect What’s Important

The flood that devastated so much of our local community is gone now, and the clean-up has begun.  This was a scene that many local residents haven’t seen in their lifetime, and many hope to never see again.  Luckily, our local community has done so much to help the victims of the flood.  Lots of companies provided aide in whatever way they could.  Restaurants donated food, grocery stores donated bottled water, and our city even had a Tide truck come by to do laundry for local residents.  StorPlace Self Storage is here to help too!  We began offering a special for any victims affected by the flood.  They can move in to any size heated and cooled space for only the cost of the $25 administrative fee, which conveniently includes your lock.  The first month’s rent is free!

Storage can be a safe haven for many of our material possessions that were saved from the flood in Bellvue Nashville TN and the surrounding areas.  Even though a lot of times, your storage space is safer than a home, there are those times when disaster strikes our facilities as well.  This is why no matter where your stuff is, you should always protect it.  StorPlace has just started offering a new service called StorPlace Protection. These protection plans help our customers breathe a sigh of relief if anything unexpected occurs with their property. Since the protection is offered through our company, there is virtually no waiting time until the matter is resolved.  Long gone are the days of contacting the insurance company and dealing with many different people in order to get a claim resolved.

Now that you know about the protection plans, we can go over the pricing of each.  We find these prices are a lot of times lower than similar products offered by homeowners and renters policies.  Not to mention the deductible! The lowest level of protection is $8 per month and covers up to $2000 worth of goods. The next plan is $12 per month which covers up to $3000. The highest amount of protection is $5000 worth of coverage for $20 per month.  Whichever plan you choose, you should be able to do it with confidence knowing that your goods will be safe while they are being stored at any of our convenient 11 locations!

Dealing with our industry, we find a lot of homeowners and renters insurance policies cover for off-site storage, but require a high deductible amount and may only cover a small portion of the claim.  Luckily with StorPlace Protection, there is no deductible!  Although you must be careful, StorPlace will not pay for any damages caused by failure to properly secure the storage unit.  This policy also does not cover anything that is irreplaceable!  Examples of these items include: collectibles, jewelry, watches, precious stones, and even currency. Remember, your storage space is not a safe, those types of items are better secured in a fire proof safe.

So if you got flooded, or if you were spared and still need storage, StorPlace is happy to help out!  Remember to add your StorPlace protection upon move in for peace of mind.  Just stop by your local facility and our managers will help you do everything from picking out the right size, to helping you with which protection option to choose, we even have cold water available for those hot moving days.

Please come visit us at 7332 Tolbert Rd, Nashville, TN 37209, or you can call us at 615-356-3600.

StorPlace Self Storage Helps Nashville Rise above Flood Tragedy

         Being a citizen of this great city of Nashville, Tennessee, my entire life, I would’ve never even thought the words flood and Nashville would be in the same sentence.  But this is exactly what happened to us on the weekend of May 1st and 2nd.  A record 13.6 inches fell onto our fair city in less than 48 hours and this caused massive devastation throughout several counties including our own.  The Cumberland River crested at over 50 feet; something that hasn’t happened in over 30 years! Some of our most famous landmarks such as the Grand Ole Opry and the Opryland Hotel were underwater.  Many areas downtown including the Titan’s stadium were also flooded.  Some may wonder how Nashville is going to rebuild, but there is no way our citizens will let such historic and popular places crumble.  Luckily, Tennessee is known as the volunteer state and many Tennessean’s stepped up to the plate. Neighbors helping neighbors has always been a sentiment I’ve held dear, and luckily we’ve been able to help ours.

                Working and being from Bellevue Nashville,Tn., it hit extremely close to home to see so many of our neighbors that have lost everything.  We here at StorPlace Self Storage felt we could not stand by while this devastation took over so many people’s lives.  Our management felt the same way we did and definitely stepped up to the plate.  We are offering all flood victims a free month to help them transition through this difficult stage in their lives. We also helped withy providing moving boxes.  After the one month is over, these tenants have the convenience of paying month to month; so they aren’t locked into a long term contract. When you move in you are required to pay a one-time $25 administrative fee, which includes your lock; then your first month is free!  As you can imagine,  our office has been very busy in helping these people transition, the Bellevue store alone has moved in over 70 flooded people .However, this special is available at all of our locations. We’ve also been handing out bottled water to our tenants, as well as giving them manila envelopes to keep their receipts in.  

It is heartwarming to see so many people willing to help.  At River Plantation, a condo complex in Bellevue that was hit especially hard by the flood, there have been large crews of people helping from sun up to sun down.  The lawns are strewn with items that cannot be salvaged, and if you look inside one of the condos, you can see through the units all the way down certain buildings. The local community has really stepped up, many local restaurants come by and drop lunches and dinners off to the workers, and there is water on pallets stacked as tall as the people helping.   Once FEMA got here, one of their workers commented on how quickly our fellow neighbors were getting the job done.  At that point volunteers had already started removing the watered down drywall, a task that took weeks during Hurricane Katrina. 

While we hope nothing of this magnitude happens again to Nashville, it is nice to see how many people banded together to help people they’ve never even met.  This proves that not only will Nashville get back on its feet, but we will come back bigger and better than we ever were!  We here at StorPlace treasure our relationship with our local communities and are willing to help whenever the need arises! 

Please come visit us a 7332 Tolbert Rd, Nashville, TN 37209, or you can call us at 615-356-3600.

StorPlace Self Storage Here for Greater Nashville after the Storm

It isn’t until after the clouds roll out, the lightning stops and thunder no longer rolls that we feel the peace and reassurance that the storm is over.  Similarly, it isn’t until after the storm that we see the best and worst of ourselves.

At the beginning of May, such a storm ripped through Brentwood and Middle Tennessee creating flash floods and rising water.  Several thousand people were affected by this tragic storm.  Lives, homes, health, precious belongings, family pets, and much more were among the many losses counted as a result of the spring storm.

StorPlace Self Storage rushed to the aid with free boxes and storage for the victims… some called us true heroes… but in the ruins of troubled times, “we were just glad to be of service” said one employee… after all our logo “your neighborhood self storage center” really does mean we want to be your neighbor.

In the days and weeks to follow, neighbor after neighbor showed their true heroics as they helped one another through the aftermath. Maybe the flood itself wasn’t the real test after all. It was after the storm the many faces came with the expressions and the distant blank looks as everyone shared with us their stories. Their stories full of so much loss, and despair.  Some told survival stories and others their stories of how they were helped or able to help another.    The accounts of a stranger who did this for me… or I saw someone who did so much…or I had to be rescued.

There have been countless stories, and much devastation. But it seems that even in the darkness people were finding a way to pull the light from inside, and carry on and survive.  The very best shined through as we pulled each other up, dusted each other off, hugged and cried together….a lot of hugs,  a lot of tears, a lot of faith,  a lot of tremendous humanity…We are Nashville after all!

Now, a little less than a month later, as water recedes, and cities begin to clean and rebuild their damaged broken buildings, pick up their trash and debris left from more water than anyone had ever known possible and homes are re claimed…the cleanup of the flood of 2010 is well on its way.  It’s the vast majority of the Nashville and surrounding area’s population who has brought forth the hero in themselves.  You might have been a city official, officer, or fire fighter… you might have been a roofer, contractor, or store clerk. The mother, father, sister, brother, or neighbor or lady down the street, no matter your roll in this epic tale of disaster, you have stepped up to the plate of greatness and found  out who you are inside .

Tragedy due to the storms of life brings forth many changes to a person’s very being.  Being a survivor can certainly shake a person to their very core, how we come out of that shake is entirely up to us individually.

Well done Nashville, TN and well done Brentwood, TN Well done indeed!

Please come visit us at 1006 Flagpole Court; Brentwood TN 37027; 615-373-3006

StorPlace Self Storage Among the First to Reach Out to Flood Victims

STORPLACE SELF STORAGE AMONG THE FIRST TO REACH OUT TO FLOOD VICTIMS On May 1, 2010, a natural disaster occurred in Central Tennessee. The people of Nashville thought it was just another dreary day and expected nothing out of the ordinary. The downpour was rather heavy at times, but would let up occasionally. The consistency of the cloudburst proved to be flood worthy. No one knew to what extent. This was not just another spell of rain. It seemed the precipitation would continue for hours. Perhaps for days. It did, two solid days in fact. All of the local channels were interrupting regularly scheduled programming to cover the extent of the continual rainfall. By mid-afternoon there was nothing on the televisions but the weather. We were in a state of emergency.

IT HAS BEEN SAID THAT THE NASHVILLE FLOOD MIGHT BE ONE OF THE MOST EXPENSIVE NATURAL DISASTERS IN THE U.S. The rainstorm continued with no clemency throughout Saturday night and into Sunday morning. Central Tennessee was getting pulverized by water. There seemed by this time it would never end. People were being told to evacuate their homes immediately. This was truly a situation of urgency, the broadcasters were saying. Highways were closed and many other roads impassable, with cars, trucks, trailers and even a mobile home floating through what is usually hard pavement. People were losing homes as well as cars. Some even lost their lives. As the direct result of this sad state of disaster, our owners here at StorPlace Self Storage gathered together to develop and implement a program of assistance. Being a small business ,our owners devised a unique relief package to assist in the storing of belongings of those who were tragically misfortune by the unforeseen catastrophe. Unparalleled compassion, coupled with a desire to help our brothers and sisters in need, they immediately contacted Nashville local television stations to scroll an offer of 1 month free self storage to anyone affected by this calamity. The state of the emergency is hardly over. Fema agents are all over. But, sadly most people did not have flood insurance. No one ever expected anything like this. Many have lost their homes, businesses, all their possessions. They have nowhere to turn except to the helping hand of a neighbor, relative, friend, church, community organization. That is why StorPlace Self Storage sought to offer any size storage unit throughout Middle Tennessee Nashville to those so unexpectedly bereft of all that they held dear. Many lives were lost in this tragedy. Some are still missing: Men, women, children, old, young, various ethnic groups- nobody was spared this tragedy which is so far reaching in the greater Nashville SMSA and every contiguous county .

WHEN ANDERSON COOPER OF CNN CAME TO NASHVILLE, HE APOLOGIZED TO THE WHOLE CITY FOR ARRIVING SEVERAL DAYS LATE AND SO UNDERESTIMATING THE FAR REACHING EXPANSE OF THIS TRAGEDY. And it is far from over. This past weekend brought more torrential downpours, which only exacerbated the already serious situation. As recently as yesterday, I-24 collapsed with a 25 deep sink hole in the freeway. This is a major thoroughfare one of the many aftermaths of the shifting of the topography that has only begun to occur. Traffic has been re-routed onto a small, little used highways. Nobody knows how long it will take to repair this or how many more events will unexpectedly occur like this one. The damage is already in billions of dollars. Some estimate that before it is all over that the damage will be far in excess of 3 billion.

Please come visit us at 3986 Central Pike, Hermitage, TN 37076, or you can call us at 615-871-4888.

StorPlace Self Storage Exemplifies 8 Steps to Super Customer Service

As the wind of economic cycles blows hard, some businesses try to contain costs by cutting corners on customer service. This is exactly the wrong thing to do, because service matters now more than ever. Here’s why:

When people buy during an economic downturn, they are extremely conscious of the hard-earned money they spend. Customers want more attention, more appreciation and more recognition when making their purchases with you, not less. Customers want to be sure they get maximum value for the money they spend. The basic product may remain the same, but they want more service.

Customers want firmer guarantees that their purchase was the right thing to do. In good times, a single bad purchase can be quickly overlooked or forgotten; but in tough times, every expenditure is scrutinized. Provide the assurance your customers seek with generous service guarantees, regular follow-up and speedy follow-through on all queries and complaints.

During a down economy, people talk more with each other about saving money and getting a good value. Positive word-of-mouth is a powerful force at any time. In difficult times, even more ears will be listening. Be sure the words spoken about your business are good ones!

The Checklist of Super Service

1. Understand how your customers’ expectations are rising and changing over time. What was good enough last year may not be good enough now. Use customer surveys, interviews and focus groups to understand what your customers really want, what they value and what they believe they are getting (or not getting) from your business.

2. Use quality service to differentiate your business from your competition. Your products may be reliable and up to date, but your competitors’ goods are, too. Your delivery systems may be fast and user-friendly, but so are your competitors’! Make a lasting difference by providing personalized, responsive and extra-mile service that stands out in a unique way your customers will appreciate—and remember.

3. Set and achieve high service standards. You can go beyond basic and expected levels of service to provide your customers with desired and even surprising service interactions. Determine the standard for service in your industry, then find a way to go beyond it. Give more choice than “the usual;” be more flexible than “normal;” be faster than “the average,” and extend a better warranty than all the others.

4. Learn to manage your customers’ expectations. You can’t always give customers everything their hearts’ desire. Sometimes you need to bring their expectations into line with what you know you can deliver.

The best way to do this is by building a reputation for making and keeping clear promises. Once you have established a base of trust and good reputation, you only need to ask your customers for their patience in the rare instances when you cannot meet their first requests. Nine times out of 10 they will extend the understanding and the leeway that you need.

5. Bounce back with effective service recovery. Sometimes things do go wrong. When it happens to your customers, do everything you can to set things right. Fix the problem and show sincere concern for any discomfort, frustration or inconvenience. Then do a little bit more by giving your customer something positive to remember—a token of goodwill, a gift of appreciation, a discount on a future sale, an upgrade to a higher class of product, etc.

6. Appreciate your complaining customers. Customers with complaints can be your best allies in building and improving your business. They point out where your system is faulty or your procedures are weak and problematic. They show where your products or services are below expectations. They point out areas where your competitors are getting ahead or where your staff is falling behind. These are the same insights and conclusions companies pay consultants to provide, but a complainer gives them to you free.

7. Take personal responsibility. In many organizations, people are quick to blame others for problems or difficulties at work: managers blame staff, staff blame managers, engineering blames sales, sales blames marketing and everyone blames finance. This does not help. In fact, all the finger-pointing make things much worse.

8. See the world from each customer’s point of view. We often get so caught up in our own world that we lose sight of what our customers actually experience. Make time to stand on the other side of the counter or listen on the other end of the phone. Be a “mystery shopper” at your own place of business. Or become a customer of your best competition. What you notice when you look from the other side is what your customers experience every day. For example, in the self storage business, many things are similar in the business, but it is customer service that separates the average from the best.

StorPlace Self Storage, located near Vanderbilt Nashville, provides West End storage. We exemplify 5 star concierge customer service.

Finally, always remember that service is the currency that keeps our economy moving!

Please come visit us at 1615 Charlotte Road, Nashville, TN 37203, or you can call us at 615-321-0400.

Emergency Preparedness and StorPlace Self Storage Protection

Nationwide droughts, lightning and other sources are generating large wild fires in areas not usually afflicted. Plus, areas often hit by wildfires are experiencing them in larger magnitude. Fires that consume brush and forest areas pose great catastrophic potential. They move through acres in a matter of hours, consuming everything in their path. The volatile nature of these fires creates an exposure that insurance carriers monitor carefully.

Weather or Not

With much of the U.S. population living a short distance from a coast, exposure from wind and rain due to tropical storms and hurricanes are a major source of catastrophic loss. At this time, the insured losses from Hurricane Ike, a category II storm, are approaching $20 billion, making it the third costliest windstorm in U.S. history. Those who live and work in these areas are well aware of the risks and the requirements to protect their property when a storm approaches.

If your facility is located in an area prone to severe storm activity, your insurance company will limit its coverage and you must assume part or all of this exposure. Some policies exclude wind coverage, which means you may need to purchase a separate policy from another company to provide this protection. In areas where windstorm is a frequent cause of severe property loss, many insurance policies have a separate wind deductible that is higher than your property deductible for other causes of loss. This deductible can be written as a flat amount or a percentage of your property values.

Last year in Murfreesboro TN. Nashville, there were unprecedented tornadoes, with many having no insurance to protect themselves.

The Flood Zone

A substantial number of buildings are constructed in flood areas and owners are not always aware of it. The fact that a flood hasn’t been recorded does not mean one hasn’t happened or won’t happen. Flood history is only one element used in determining flood risk. More critical determinations are made by evaluating your community’s rainfall and river flow data, topography, wind velocity, tidal surge, flood control measures and building development (existing and planned).

Floods can occur in any area, to varying degrees. If you live on a hill or in an area that has never been flooded, your risk may be significantly reduced, but it is not eliminated. Flooding can be caused by heavy rains, melting snow, inadequate drainage systems, failed protective devices such as levees and dams, as well as by tropical storms and hurricanes.

Most standard insurance policies exclude coverage for flood. If that is the case with your provider, you’ll need to purchase a separate policy for this protection. Most flood insurance is sold through the National Flood Insurance Program and will carry a high deductible. Make an informed decision about the flood risks you face before deciding whether to purchase coverage by talking it over thoroughly with your agent.

Recently in Middle Tn. Nashville, there was unprecedented flooding occurring in areas which had never before experienced flooding. Most affected did not have insurance to protect themselves.

The Big One

If you live in earthquake country, then buying earthquake insurance may make financial and logical sense. You may need to purchase a separate policy for this coverage. Ask your agent and find out what options are available. And, as with other catastrophe insurance, you’ll probably have a higher deductible to meet. You can also reduce loss yourself by retrofitting your buildings with earthquake bracing.

Having adequate replacement cost coverage is always important but never more so than when a catastrophe occurs. If a disaster of great magnitude strikes, your ability to rebuild quickly can be impaired due to lack of materials and competent contractors available to perform the work. Both can create a larger loss of income than you may have expected.

Another important part of your loss of income coverage is the extended period of indemnity. This coverage allows additional time after the repairs are made to return to business as usual. In the case of self-storage, it allows the management time to recover, renting units to tenants and reaching typical occupancy levels. You don’t want to find out after you have a loss that you did not purchase limits high enough to replace your buildings and get your facility back into operation.

There are many tools available to help you determine the actual replacement cost of your facility. Start by talking to your insurance agent. Along with adequate property coverage, loss of income coverage is also vitally important. Review both the coverage amount and the time period for this coverage.

When thinking about catastrophe, remember to review your insurance coverage as well as take action to minimize your potential losses. No one wants to face disaster. Moreover, no self-storage facility wants to face catastrophe without ample insurance coverage.

At StorPlace Self Storage we understand and offer the StorPlace Protection Plan to all tenants leasing on our secure facilities. Speak to your manager today to learn how to get protected without having to deal with estranged insurance companies.

Please come visit us at 138 Highway 96, Franklin, TN 37067, or you can call us at 615-591-9008.

StorPlace Self Storage Reaches Out to Victims of Natural Disasters

A natural disaster is the effect of a natural hazard (e.g. flood, tornado, volcano eruption, earthquake, or landslide) that affects the environment, and leads to financial, environmental and/or human losses. The resulting loss depends on the capacity of the population to support or resist the disaster, and their resilience. This understanding is concentrated in the formulation: “disasters occur when hazards meet vulnerability.” A natural hazard will hence never result in a natural disaster in areas without vulnerability, e.g. strong earthquakes in uninhabited areas. The term natural has consequently been disputed because the events simply are not hazards or disasters without human involvement. From Wikipedia

Some of the most notable floods include:

  • The Huang He (Yellow River) in China floods particularly often. The Great Flood of 1931 caused between 800,000 and 4,000,000 deaths.
  • The Great Flood of 1993 was one of the most costly floods in United States history.
  • The 1998 Yangtze River Floods, also in China, left 14 million people homeless.
  • The 2000 Mozambique flood covered much of the country for three weeks, resulting in thousands of deaths, and leaving the country devastated for years afterward.

NASHVILLE, Tn. M

ay 2010– Flooding and storms have killed 29 people in Tennessee, Mississippi and Kentucky and at least five people are still missing.

Three of those missing are from Tennessee, and two are from Kentucky.

The flooding was caused by rains of more than 13 inches and affected both rich and poor in the Nashville,TN. metropolitan area of about 1 million. Living through one of Middle Tennessee’s worst disasters can take an emotional toll on those who are directly or indirectly affected. Countless residents lost homes and businesses in the floods.

During a natural disaster it is only natural to feel overwhelmed emotionally.  80 percent of Americans will experience a traumatic event in their lifetime. Many Middle Tennessee residents joined the statistic during the recent flood. The people affected often feel profound sadness, anger and have difficulty sleeping.  They are having a normal reaction to an abnormal event. Getting back to a normal routine is a key factor in recovery. Surrounding yourselves with family and friends can help.

You may ask what this has to do with self storage? Well even in the best of times we often meet our customers under difficult circumstances and the last few days has been no exception.  StorPlace Self Storage recognizes the need to reach out a helping hand to our neighbors. Our mission statement says we will provide self storage solutions that will relieve Stress and worry, offer the customer consistently high value, and create ambassadors (customer and neighbors) who will champion our brand to their families and friends.  With that being said, Storplace Self Storage has offered the victims of Middle Tennessee’s recent natural disaster, one month free storage.  This is one way we feel we can give back to our community. Please visit our website www.storplaceselfstorage.com or come by any of our local facilities for a site tour and take advantage of this offer.

Please come and visit us at 14985 Old Hickory Blvd, Nashville, TN 37211, or you can call us at 615-832-3388.