It seems that in every part of the country the ‘locals’ will say, “If you don’t like the weather, just wait a few minutes.” In Bowling Green, KYpeople have heard the same thing said on many occasions. This time out, rather than being just ‘folk-speak,’ the locals are correct. Even though the weather does not change by the minute, each day of late has brought rather drastic changes. Even though Spring has long since arrived, the weather has not been consistent. One day the temperature is a seasonal 70 degrees, the next day it will be near 85, and then back again. As far as rain goes, recently the area was experiencing drought conditions and was inches below normal. Suddenly, weather fronts from the south move in and produce torrential storms that cause major flooding. It is hard to adjust to these changes.
So why should StorPIace Self Storage care if the weather is unpredictable? Because at least in part, StorPlace is an outdoor business. Whether doing the ‘lock-check’ or picking up trash, the daily activities at StorPlace Self Storage involve the outdoors. In order to provide a safe and clean environment, as well as provide quality customer service, everything outdoors must be in order. But more importantly, StorPlace customers have to deal with the outdoors.
As with the recent storms, bad weather can make moving in to a storage unit a real headache for a tenant. Nobody likes carrying storage boxes or possessions into a stiff wind. It just makes a difficult task even harder. One thing that can make the situation easier is to keep aisles between storage buildings swept clean. That way, on a windy or stormy day, sand, dirt and trash won’t blow around tenants making a difficult day even worse. In the event of lightning, moving should be postponed until the danger has passed. And it is dangerous. Most people move using vans or trucks, hand carts and dollies. All of these are made of metal and can attract lightning even when it isn’t raining yet. Of course, rain presents the biggest pain of all. From furniture to electronics, everything becomes harder to hold on to when it is wet. And wet things just feel heavier. Anything made of cloth becomes damp. Moving van ramps become slippery and risky. If someone is wearing a parka with a hood, it can become harder to see where one is going. Worst of all, no one likes the smell of a wet cardboard box. Even the boxes StorPlace sells are unpleasant when wet.
Unless you are a duck, no one wants to have a puddle in front of your storage unit. After a storm has passed, it is time for StorPlace staff to walk the property to inspect the downspouts on buildings and to check for standing water. Large puddles that won’t evaporate quickly need to be thinned out using a push broom. It is always a good idea to know where puddles are. It is very inconvenient to show an outside unit to a prospective tenant and come upon a puddle located right in front of the unit door.
The easiest thing that a StorPlace manager can do is to check the weather first thing in the morning and prepare to deal with it during the business day. This is part of complete customer service. If you know that a storm is approaching, you can warn tenants to take shelter and protect their belongings. As always, it is important to always place yourself into the shoes of your StorPlace customers.
Please come visit us at 1628 Campbell lane, Bowling green, KY 42104, or you can call us at 270-842-0986.