There has been a recent change in the management staff at StorPlace of Greenwood,Kentucky. However, in this case, the apple hasn’t fallen far from the tree. In fact, the manager and assistant manager have simply switched positions. This arrangement will be especially helpful to the ‘new’ assistant who needs more time to attend classes at Western Kentucky University in Bowling Green. For her, less business paperwork will mean more time for studies. Of course, that doesn’t mean that she won’t complain about more homework! As for the new manager, this staff shakeup couldn’t be more fortunate. After all, who wouldn’t want an assistant that has over ten years of managerial experience by his side!
Even if the management change had been more drastic and brought in fresh faces, the ‘changes’ on the ground would have been minimal. You know why? That is because at StorPlace Self Storage, customer service is the priority. Does that sound like a cliché? Well, it isn’t. StorPlace of Greenwood, as do all the StorPlace Self Storage locations in Nashville, operates at a high level of customer service, regardless of the personnel.
At StorPlace of Greenwood, high customer service means offering storage in both temperature control and standard storage units at affordable prices. Of course! But it also means offering a full line of packing supplies at great discounts such as ten percent off tenant purchases, and a buy three get one free box special. It means rewarding current tenants with a half-off customer appreciation whereby their second rental unit is reduced fifty percent for six months. It means convenient office hours and a phone center that handles calls after hours until late at night. It means being able to pay rent in person, over the phone, or on the StorPlace website. It means being able to reserve a unit via the web and maintain that unit in the future, updating personal information, payment options, or whatever needs to be done. Customer service at StorPlace means all of this. But this is only part of the story.
Along with great service specials, there is a special relationship that the management at the Greenwood store has with their tenants. No matter who the tenant is, each is greeted with care and concern for their personal rental situation. In old fashion terms, call it lending an ear. It might be a joyous occasion. Recently, one tenant rented because he was finally constructing his dream house. He needed storage until the house is completed and was happy to give details about its location and construction. In another case, a couple who had rented since 2002 took the month of September to slowly clear out their unit. They decided that it was time for the project to be completed. Almost on a daily basis, they were out there in unseasonably hot early fall weather but would take an ‘office’ break to talk about how the cleaning was coming along. While drinking a complimentary bottle of water, they would talk about memories of their children, his military service, hobbies, and more. Indeed, items that are stored represent the times in peoples’ lives.
Unfortunately, the need for storage sometimes comes at a bad time. Just a few days ago, a man needed to store his sister’s things because she had passed away. You could tell he was proud of her. Lending a sympathetic ear was helpful to him because he wanted to talk about her. Although not nearly as sad, another tenant recently had to store her classroom supplies because her teaching job was not renewed by the school system. She too wanted to talk about it, and seemed glad to share her personal story. Of course, not every tenant wants to or needs to share their life. But the important thing is that the management staff at StorPlace of Greenwood is open to listen.
Most people don’t like change and are set in their ways. At least as far as the management at StorPlace of Greenwood, that is no problem. It is the same team. We will continue to offer excellent customer service of course, but will always be there to lend an ear. We can also lend a hand or two, but that is another story.
Please come visit us at 1628 Campbell Lane, Bowling Green, KY 42104
or you can call us at 888-395-5677.