StorPlace Is Your Neighbor

StorPlace Self Storage is your neighborhood self storage center. The word neighborhood has a strong meaning to us at Storplace. We have worked hard in providing locations that are convenient and accessible. With ten locations in Middle Tennessee Nashville, two in Murfreesboro, and one in Bowling Green Kentucky. StorPlace has a location close to you.

There are a few qualities to StorPlace locations that you may not find with others. One such quality is convenience. We make sure that with our locations when you make a trip out to StorPlace that it’s not a strain on you. Our locations are on new roads, main roads and popular areas. Some competitor storage places are built in questionable areas and possibly unsafe areas. We have our customer’s safety in mind at all times. With ten locations in the city of Nashville alone you are sure to drive by us during your most days. StorPlace covers Nashville and surrounding suburbs like Cool Springs, Rivergate, and Franklin. Downtown Nashville has StorPlace of Med Center which is just a few blocks away from Vanderbilt University.

Many customers call looking for storage and ask about our locations. After telling them, we constantly hear “Oh I drive by there every day.” With all of these great locations we also look at accessibility. We don’t want a high congested area with hard to access entrance and exits. We make our accessibility as safe as possible. StorPlace also likes to be a part of the community and not try to stand out. With our locations built with a home like appeal and the care we take in cleaning ,landscaping,and improving. We know it reflects on our community and shows everyone that we care.

Neighborhood also has a personal meaning to us at StorPlace. We incorporate values of integrity, honesty, respect, cheerfulness and friendliness to all our customers and people in our community. These are in our StorPlace mission statement. We pride ourselves on customer service and service to our community. Our locations help in charity and in times of need. We have made donations, collected shoes for Soles 4 Souls, coats and jackets for children for the winter, and provided for families in the Nashville flood in 2010. We try to give back to our community and be a supportive neighbor. We have many customers past and present that we keep in contact with because they became as much a part of our lives when getting storage with us, as we became a part of their lives. It’s this bond that we have with our customers that keeps us close and our customers know that storing with us is as safe as leaving their belongings with family. Some of our customers have been with us since before we were called StorPlace. We try to ensure that the service stays excellent as long as they are storing. Whether you store with us for two weeks or years we have a commitment to make sure you are satisfied with our services.

Please come visit us at 1628 Campbell Lane, Bowling Green, KY 42104 or you can call us at 888-395-5677.

StorPlace’s 5 Star Concierge Customer Service

In today’s fast paced, bottom line driven economy, many times the customer is the one who is lost sight of. As companies are trying to improve their bottom line by having fewer and fewer employees available to help the customer find what they need, answer their questions, the consumer is lost sight of when they are in fact the whole reason why the business exists. For customers to come back and do repeat business with the company, and for the companies to grow and expand, they need to provide good customer service.

What is five star concierge customer service? A self storage concierge is someone who assists their customer’s tenants and a person who is trying to make a decision about self storage. A self storage concierge treats the people in their facility as though they were their guest. They are always friendly and helpful, seeking to help the tenant find what is best for them in their time of need.

Five star concierge customer service begins with the first impression of answering the phone with a friendly voice, giving the store name, and providing the name of the concierge self storage manager or assistant manager. When greeting the customer in person, the concierge self storage consultant is always ready with a quick smile and an attitude of helpfulness. The self storage concierge seeks to uncover the needs of the prospective tenant by asking them questions and talking to them about what is causing their need for storage and what is their biggest priority. In addition, the self storage concierge seeks to tell the customer and tenant about the packing supplies that are offered at a discount to tenants. The self storage concierge should always try to show the potential tenant the unit and size they are recommending.

In fact, at the Middle Tennessee Nashville storage of Nashville StorPlace of Cool Springs, one tenant has been so pleased that she has opened seven units there. The reason is because she is treated as a valued guest or family member and she and her goods and property are cared about.

At the StorPlace of Cool Springs customer service is very important. Great customer service sets the tone, and five star customer service always starts with a smile, whether on the phone or in person. This smile sets the tone for the customers for their entire stay. The smile and warm manner can help ease the stress that the tenant feels when he or she is moving in.

Many times people need self storage because they are in a time of transition, whether it is death, divorce, a move to a new location, downsizing from a current house, or selling a current house. The self storage concierge goes well above and beyond what is expected. Sometimes that could be seen in something as easy as offering them a bottle of water, or other times it could be staying a few minutes late with a customer for a move in. The self storage concierge takes pride in the cleanliness and a well manicured property. Also a clean and well lit property provide safety and security. Peace of mind is one of the most critical parts of providing great customer service.

For five star concierge self storage service, come experience StorPlace of Cool Springs, 1006 Flagpole Court, Brentwood Tennessee 37027, or you can call us at 615-373-3006.

StorPlace Gives Storage Tips

Why heated and cooled storage?

Heated and cooled storage maintains a steady temperature of 55–80° using central air conditioning and heat, as well as dehumidifiers to control the temperature. This insulates your things from the damage that severe hot or cold weather can cause to items stored in storage units.
What should or should not be stored in a self storage unit?
Self storage is an excellent option for storing overflow of many different types of materials from your home or business. We frequently get questions about what is acceptable to store so we have compiled a list to provide more information on what works for storage.

Security options for storage

When selecting a self storage facility, you’ll want to understand what kind of security is in place to keep your items secure. Since security measures vary according to facility policy, cost, and even geographic location we have put together a list of some things to keep in mind when looking for self storage.

Self storage tips for business owners

At StorPlace, we find that most of our business owners make use of self storage not just for long-term, but also for short-term storage locker solutions. Take advantage of our tips to make the best use of your storage space.

Choose the right size self storage unit

Estimating how much space you will need for your storage bins can be easy if you know what you want to store. Here are some simple guidelines to assess your self storage needs.
Insuring your stored items
Whether you are planning to store business or personal belongings it’s important to insure them since items in self storage aren’t generally covered by other policies such as homeowner or rental insurance. Here at StorPlace we offer Property Protection to help cover stored items.

Vehicle self storage

Any type of vehicle can be stored in self storage to free up space in your garage. We have compiled some considerations and common requirements for storing your vehicle at a self storage facility.

Packing efficiently for self storage

See our tips for packing and storing so your things are organized and accessible.

Hints for packing and storing

See our tips for packing and storing so your things are organized and accessible.

Comparing outdoor, indoor, and drive-up storage

These are the three most common types of space for self storage. Review our guide to understand the differences and decide which type is right for you.

Choosing boxes and packing materials

Once the decision to move things into storage is made, the next step is to decide how to pack them correctly. See our tips for selecting and making the most of your packing materials

When you need storage just remember

StorPlace Self Storage is here for your storage help and they can help you also with your packing with any supplies that you may need to get everything ready for storage. We have 12 convenient locations in the Middle Tennessee Nashville and 1 location in Bowling Green, Kentucky, to better serve you. We look forward to seeing you soon and giving you a great customer service experience here at StorPlace of Franklin located at 1138 Highway 96 East, Franklin, TN 37067, or you can call us at 615-567-5302.