Spring is the time of year when storage units at StorPlace of Greenwood in Bowling Green, Kentucky begin to rent up for the season. Very soon, most units will be rented through the summer. We always recommend that prospective tenants tour the property. Why? We believe that not every storage facility is the same. At StorPlace Self Storage, we offer great locations with excellent security features and we are proud to show them off! Equally as important is to match the size of the storage unit with the customer needs. Over time, it has become quite clear that most folks are not sure what storage size they need. Once they compare a few units in person, a clearer view comes to mind. It depends not only on the amount of items being stored, but also accessibility. With a nine-foot tall ceiling height on our units, a tremendous amount of personal belongings can be stored if you fill it to the rafters. However, we always ask the customer if they intend to enter the unit at any time. If the answer is yes, then the unit must be organized to allow a walkthrough. Sometimes that means upsizing to a larger unit then first planned.
As May approaches, students from Western Kentucky University, many with a parent in tow, rent a storage unit for the summer. This is an audience that definitely benefits from taking a facility tour! Once you have witnessed a student trying to stuff a king-size mattress into a small 5×5 unit, you know why they should have seen the unit first before reserving one. Seeing the space first hand usually solves any ‘it won’t fit’ issues. Seeing the unit first is a ‘no brainer’ and a whole lot easier than taking final exams.
Another big reason for taking a facility tour is the chance for staff and customers to meet. StorPlace Self Storage excels at customer service. We do everything we can to assist people with their storage needs, as well as walk extra paces toward learning about the customer and listening closely to what they have to say. Although it may not seem like it on the surface, storing personal or business possessions is an important event for most people. Most everyone has a story to tell and we do our best to pay attention. And often, ‘the story’ continues. I was reminded of this just a moment ago. A tenant came in to the office and greeted us with the phrase ‘So you only deal with live customers’? He then told us he had suffered a heart attack last month and for a brief while was not breathing. Fortunately he is better now and found it important to share the news. Admittedly, we don’t get to know every tenant as well as this gentleman. Still, we are open to our customers and it serves as a bedrock of StorPlace Self Storage customer service.
The Grand Canyon. San Antonio, Texas. There are many places I would like to tour. But when it comes to storage, I would recommend a tour of StorPlace Self Storage!