Building a Good Rapport with Customers

building good rapport with your customers

Building a good rapport with your current and future customers is very important for a self storage facility team.  For some people being a great salesman comes naturally; they are very positive, outgoing, and friendly. However, some people have to really work hard at developing the skills necessary to become that trust worthy salesman. Even those that are a natural salesman always can learn more to “polish” their skills.

First, start by learning about your tenants and customers. Don’t be afraid to ask questions like “What is creating your need for storage?” or “What brings you here today?”. These are good conversation starters and will also allow you to pick the right type of storage unit they will need. The conversation will usually lead to a very detailed answer that will allow you to find out a little about their personal situation. If your computer program will allow notes, then place a note on the account to remind you to ask. Also, make a mental note of this conversation so that later when they come by to pay the next month’s rent, you will be able to ask questions like “The last time you were in, you were having some troubles with your grandmother. How is she doing?”. You will be surprised how much people appreciate you asking and it will also be at the start of a great business relationship.

The best way build a trusting relationship with your customers and tenants is to always do what you said you would do. If you tell the customer that at 10:15am you will call them, then at 10:15am you better give them a call. Never let your customers have to wait on you or wonder if you are going to call them back. This also applies to email! If they send you an email, respond immediately even if you don’t have an answer for them. Let them know that you received the email and that you will get them an answer as soon as possible. Try not to make promises that you may not be able to keep. Just because you don’t say “I promise” does not mean that your customer didn’t hear it that way. So if you say “I will get it done” then you better get it done!

Learn your customer’s personality. This takes time but eventually you will be able to do this pretty easily. If you have a customer that is always in a hurry when he comes in to pay his rent and never has much to say, he is probably not the customer you want to start a conversation about the weather or his kids. Do what he appreciates, fast service. Let’s say the customer is very quiet and when you ask them a question you only get a short one word answer, then you may want to keep the conversation to a minimum. You don’t want to make them feel uncomfortable or end up on the dreaded one-sided conversation. If the customer is chatty then let them chat. The most important thing is to try to connect with the type of personality you are dealing with. You don’t ever want to act in such a way that your personality comes across as the complete opposite of the customer standing in front of you.

Follow these rapport building suggestions and you will be on your way to a great long-lasting relationship with your customers. They will appreciate the good customer service and will continue to send you future business long after they are no longer your customers. StorPlace Self Storage prides ourselves in great customer service! Stop in to any of our 16 Middle Tennessee locations to see how we can help you with your storage needs.



Holiday Storage at StorPlace Self Storage

StorPlace Self Storage of Hendersonville

It’s that time again! Time for all the hustling and bustling around to try to find the best gifts for your loved ones!  Then it hits you: “My house is a mess! Where am I going to put all these awesome gifts?  I certainly don’t want the children snooping before Santa arrives. What am I going to do?”  StorPlace Self Storage has the perfect solution for your gift or decoration storing needs.  Whether you need to move some items out of your home just for the Christmas season to make room for the tree, the presents, and the abundance of family members that will be staying with you, or you just need to keep those little peepers from seeing what you bought; StorPlace Self Storage can definitely help to keep your items safe and secure until the big day!

There are different size storage units to meet your different size needs. If you have lots of family coming over and need to un-clutter the house, our 5X10 or even 10X10 for those big, bulky items would be the perfect size for you.  Our bigger 10X10 storage unit is great for storing large or small furniture pieces. There is plenty of room for those boxes of extra “things” lying around.  They can also be used for freeing up some much-needed space in your home or apartment.  Our 5X10 is a nice size unit for storing holiday decorations at any time of the year.  It also comes in handy for those who need to store big Christmas gifts, such as bicycles, play-sets, outdoor toys, or any other large items that you might have trouble hiding at your house. This storage unit is also great for those who volunteer their time and need space to store those gifts going to different nonprofit organizations such as Toys for Tots, The Salvation Army, or the Samaritan’s Purse for Operation Christmas Child.  For those who are a little more modest with their shopping, StorPlace Self Storage has a cozy little 5X5 storage unit that is just big enough to hold those presents and goodies you want to give to your loved ones on Christmas day.

At StorPlace Self Storage, we strive to offer you the best service and storage for your needs.  Whether you are storing everyday items that can go in a standard drive-up unit or more sentimental, older items that need to be stored in a temperature-controlled unit, we have what you’re looking for.  With 16 different locations, you’re sure to find a StorPlace Self Storage near you for all your storage needs! Go online or give your nearest StorPlace Self Storage location a call today!

At StorPlace of Greenwood, It’s Beginning to Look….

StorPlace offers packing supplies

….a lot like Santa’s shipping department at the North Pole. Come to think of it, I’m not sure that I have ever seen their shipping department depicted in a movie or on television. Certainly, I have never read about it. Maybe they don’t have one! I guess that Santa and his elves rely on sleigh and reindeer for their deliveries. But at StorPlace Self Storage of Greenwood, folks are streaming in looking for just the right size box to ship their special gifts. This can be a rather simple match, but often is quite a task.

Earlier this week, a woman came in to the store with dimensions in hand. She was an artist, and had created a decorative candy cane. Unfortunately, the closest box we had to offer was a lamp box measuring only 12 inches across. Her candy cane needed over 15 inches in width, plus a few inches to allow packing material. Not to be discouraged, the elves…I mean staff… at StorPlace Self Storage went to work with a measuring tape to determine what kind of shipping box we could make for her. She appreciated this extra effort since the folks at the shipping outlet down the street would not help her. Well, they did offer her a ready-made box that was too big and very expensive to ship. Anyway, we suggested fashioning a box out of two lamp boxes.

With cutter in hand, we sliced off part of each box, allowing for the sides to slide together, forming a box 18 inches in width. After careful taping, the candy cane had ample room to be slid into the new box. Of course, a roll of bubble wrap that we sell provided just the right amount of cushioning for the trip ahead. The final task was to slightly extend the top end flap and create a new end with extra cardboard and tape. Finally, the box and item was ready to send. All it cost the woman was two lamp boxes and a roll of bubble wrap. We never charge for seasonal box creation! Unfortunately, she was not yet through with the shipping portion of her task and set off back to the shipping outlet. Still, she was pleased with how the box turned out and said she would recommend StorPlace Self Storage to anyone who needed a custom-made box!

So far, though still early in the Christmas shipping season, we have yet to encounter any of her referrals. We have sold mirror boxes to ship pictures in, many standard-sized boxes, and one wardrobe box that is to be used in a local play disguised as a fireplace! Such are the days in December at StorPlace Self Storage of Greenwood.


Storing Christmas Presents and Decorations in Self Storage

Christmas Decorations and Self StorageIf you have last-minute gifts to hide before you wrap them or put them under the tree come to StorPlace Self Storage. Some of our stores will give you a great deal on the smaller unit to hide your stuff. We prorate you in and prorate you out.

As you are taking down your Christmas decorations both inside and out come to StorPlace Self Storage to rent a storage unit and purchase boxes to put the stuff away in. Keep your wife or husband happy by getting a storage unit at one of our 16 Middle Tennessee StorPlace Self Storage locations to put all the decorations away in and keep them out-of-the-way for that spring cleaning that will be here in a flash.

Do you need a place to park the RV, Jet Skies, boat, or trailer? Stop in at StorPlace Self Storage and get a well-lit and secured parking space. All you need to bring is a valid ID, proof of insurance, the registration and the title/Bill of sale. If you want to place the RV, boat, jet ski or trailer stored inside a storage unit, we can make that happen as well. Just stop in and visit us at any of our StorPlace Self Storage locations.