Nine Reasons to Use Self-Storage

Heated and Cooled Storage Units at StorPlace Self StorageThere are many reasons to use self-storage. Below are nine reasons that people come to self-storage for their needs. StorPlace has many different locations, closer to your neighborhood.

1. Are you moving? Come to StorPlace and get a unit to put all the necessary items you have to make the house more appealing while it’s on the market. Plus, you can always put the items that you hardly use towards the back of the unit to help downsize/declutter, which brings us to the next reason.

2. You need more space or downsizing? We have a unit for that also. Ever have so much stuff and no room to put anything, but its items that are still needed or wanted. A storage unit would help with saving those items, but getting them out of your way to declutter your house.

3. None of your BUSINESS. Businesses such as hospitals that have many old patient files to keep for their records come to a self-storage location to put the files in a secure location. Due to HIPPA that would be the best place for them that way only a few people are allowed to access the unit and add to it or take what is needed out. It’s not just for records, some companies store their extra inventory like signs, products, etc.

4. Vroom, Vroom. You can also store your vehicles, they can be a collection vehicle or one that you hardly use. The storage unit can save the vehicle from hail stones, floods, and any other damaging causing things.

5. If you don’t have a garage at your house and you have instruments. You can get a unit for all your musical instruments and other musical items and have them safe and secured until you need them again.

6. People who sell on the sites like E-bay, Amazon, or Craigslist will use self-storage to hold their items that they are selling so that it will be easier for checking inventory and knowing exactly what they have. They can also have their items organized by price or popularity for easier access.

7. If you don’t have extra space at home and don’t have any place to put your seasonal things like Christmas decorations, or Halloween a 5X5 or 5X10 (depending how many decorations you have) will hold all your décor for the year. Plus, it will be out of the way when nothing is needed for a while.

8. The last one is for School .For the people who go to college and don’t have a place to put their stuff before school starts. They use self–storage to store their things until school starts back. That way they know what they still need to get to get ready for school, but yet it’s easy for them to get to when its time.

9. People also store their collections in there, especially if they are expensive. That way the worst thing that can happen is things get dusty. If they kept them at home its more likely things can happen to them such as grandkids breaking something, or someone breaking into the home and taking it.

Auditing a Storage Facility

StorPlace Self Storage of GreenwoodAs a manager taking over a new store or an owner of a single facility or multiple facilities, one of the most important task you can do is an audit of that facility. If we lived in a perfect world where people were always completely honest or never made mistakes, this may not be necessary however we don’t so this is something that must be done on a regular basis. I know the word “audit” is not a word anyone wants to hear however it does not need to be looked at as a negative thing.

This is a time for Managers, District Managers and Owners to learn how to perform the job better. You never know what you will find but you may just find that a Manager has found newer and better ways to perform duties on a facility that is so great that you will want to implement across the entire company. This is how we grow to become the best in the industry! So let’s get started.

Number one is the person responsible for the audit MUST know the ins and outs of the business and must be very familiar with the computer software the facility is using. First check for any discrepancies in cash. This can be issues with the cash drawer or petty cash (if the facility uses it). You are looking for anything that doesn’t quite “add up” if you do find anything speak to you manager and find out why. Also make sure that all bank deposits match the software that the payments were posted to.

At this point check for receipts from the bank and make sure that all monies are accounted for. Next move onto the customers’ accounts. Look for any excessive discounting and/or crediting of the rent. This should be a red flag if you see anything along these lines. Most of the time it will be as simple as a payment that was not posted correct either because of human error or a computer error. Communicate these finds with you manager to find out the reason for the discounting and/or crediting and make sure that they are noting the account in the future so you do not have to ask those questions.

After you have gone through all the cash and customers’ accounts, it is time to move the audit outside to the facility grounds. Outside you are going to want to check for cleanliness and look for any repairs that need to be taken care of that the manager may be overlooking. When you walk the same facility day after day you tend to overlook some items that need to be fixed and sometimes it takes a fresh pair of eyes to notice some problems on the property. Again communicate these findings with the property manager and follow up a couple of weeks later to make sure the problems are resolved. Next as you walk through the property cross check the occupied and vacant units again a list of tenants from the software the property uses. There is usually a report that you can print that is designed just for this purpose. Again look for any units that say “vacant” but have a lock on them and for any that say “rented” that are unlocked and empty.

No one really likes performing an audit however in the end, it is in your best interest to make sure that all of your facilities are running at their top potential!

Take pride in what you do!

StorPlace of Hickory HollowPride is an inward directed emotion with both negative and positive conations.
The Bible makes references of pride to mean; full of himself, to be a fool, or foolish. Other references of the word state a corrupt sense of self-worth, or an excessively high opinion of oneself. Pride is often equated to one’s own ego.

That being said, I’m using pride with a positive spin! To take pride! Meaning a feeling, pleasure of satisfaction derived from one’s actions from some act, possession, or relationship of, to be proud of.

I often say, “We here at StorPlace take great pride in our job, product and/or our facility. That is a true fact! And if it’s not, you have some work to do! Because if you are telling the truth, it’s not a hard sell. Believe in yourself! Believe in your product! Believe that you DO have the best to offer. We have the best trained management, a team of caring employees, and the best looking, safest facility in town! You’ve got to believe it to be able to say it, once you believe it you say it with pride! Be proud! Because You are the one that makes it true!

Everyone and their brother has a storage place now days! You can rent storage while you get your hair cut, groceries, get your taxes, whatever! They pop up overnight, many are gone just as quickly! You can rent from some at $1.00 a month, and realize you still over paid!

Bottom line we all have the same thing to offer; a unit door, 4 walls, floor and packing supplies.

So what makes us different? It’s how we do what we do that sets us apart! We offer more! We strive to be better! It is because we care! We care enough to listen! We think outside the box!!! We are creative! We are empowering! We are sympathetic and empathic. – We may be the only safe, friendly face in a tumultuous time in their life.

We greet each person and treat them the way we would want to be treated! We take pride in offering the best customer service, the finest product in a well-cared for, secure and safe facility. Our facility speaks for itself, nicely manicured, clean and kept, large paved lots, with an inviting atmosphere.

So its ok to take pride in your work! Be proud of the ethics our company is based on. Be proud of the mission statement! Be the mission statement! Be proud of the level of professionalism and mannerisms YOU bring to the company and how that is portrayed to the customer.

Pride can start with a smile! The simplest of gestures! When someone enters the building, first thing that should greet them is your smile. Smile when answering the phone! If you are smiling while you’re talking on the phone, they hear it in your voice!

Get up! If you happen to be sitting down when someone walks into the store – jump up and smile! (that part was just to see if you are still reading!!!! As if we get to sit down! Insert a LMBO emoji here)

Listen to the customer – really listen! Put yourself in the shoes of the customer, what are they going through? What can you offer them? What can you say that will put them at ease and build trust? We learn a lot about the customer at move in, every customer has a story, and many share their story with us. Your verbal response as well as your body language are how the message is driven home with this customer. What message are you “driving”? Is it professional and friendly?
Smile as you build a rapport with your customer, strive to show an openness, a genuine concern, be trustworthy and empathic as much as possible. Be proud knowing you can meet their needs with confidence, don’t just focus on a sale or an up-sale.
Your job is important! … And at the end of the day, at 5:30 when you forget all about it, (LOL). Take pride in a job well done!!