Offering Care and Support for Our Customers

StorPlace of Bowling Green, KYLife is but a breath. All that will matter forever and ever in our
heavenly state is the glory that came to God through our lives.

Spring has sprung here at StorPlace of Cool Springs. All of our grass and bushes are all lush and green we have sweet birds chirping all around. People are putting houses up for sale, which means they are sorting what to keep donate and yes what to purge. We here at Storplace can help you with some of the keeping decisions.

First, we have plenty of packing supplies for your precious memories and belonging. Boxes, bubble wrap, tape pretty much anything you need to box up items. We have heated and cooled storage units as well as traditional units. Depending on your storage needs, our trained associates can help you with that decision.

One of the wonderful things about working for StorPlace is the customers that we meet. Everybody has a storage need and story and most all folks want to share with you what is going on their lives. We love to listen to our customers. That is how we help them find the most functional type of unit for their storage needs.

One of our storage customers recently came in to buy some boxes and moving supplies soon after selling her house, and facing the promising future of purchasing a new house in the near future. She is so excited she said it is all happening during the middle of her biggest fundraiser that she does every year. I am helping her pick out boxes and talking about a larger storage unit and I said oh what is that?

My customer said she does a huge fundraiser for The Lung Force Walk. I told her that was wonderful and that I myself was a lung cancer patient. She wanted me to write a blog for her, so I thought, well maybe I can talk about both Storage and Lung Cancer and this could be a win-win situation.

For our storage customer let’s get this information out: LUNG FORCE

Lung cancer is the #1 cancer killer of both women and men in the U.S., and every five minutes a woman in this country learns she has lung cancer. LUNG FORCE, led by the American Lung Association, unites women and their loved ones across the country to stand together against lung cancer.

We here at Storplace Cool Springs try our best to keep as many toxin fumes away from our associates and our customers. Safety first at all times we wear masks when cleaning our storage units and use as many “green” products as we can. When a customer comes in and wants a clean, well-kept storage facility we are proud to show them StorPlace of Cool Springs and/or offer a sister location when necessary to keep that customer in a clean well organized storage facility.

Self-Storage Tips for Downsizing Seniors

Find the right storage unit size for your needs at StorPlace Self StorageDownsizing is the process of reducing the size of your home. This also requires reducing the number of items that are stored in your home. The first step to effectively downsize is to take an inventory of your household belongings.

These items will then be placed into four categories: items to move into your new home, give away to friends and family, donate to a charity or store in a self-storage unit.

Friends and Family

After determining which items will be moved into your new home, the next group of belongings for downsizing seniors are those that will be given away to friends and family. These household items typically include family heirlooms, or those items with sentimental value. This could also include furniture that will no longer fit into your new home. Large dressers, dining room tables, or couches could be given away to family members who have space and needs for them. Other items that were acquired with friends, or remind you of a time you spent with someone special, are also typically given away before downsizing into your new home.

Donating Items to Charity

This aspect of downsizing for seniors is an opportunity to help others while also improving your own living situation. In a smaller home, typically there is less closet or storage space. A condominium, for example, may also not have a basement. Taking an inventory of your closets, basements and attics would usually help find quality items to donate to a charity. Clothing, hats or winter jackets that you no longer wear, for example, would be gladly accepted by a donation center and help someone in need. Toys that grandchildren used to play with that occupy space in your basement are another example of household items that could be donated while seniors are downsizing.

Storing Items in a Self-Storage Unit

Storing items in a self-storage unit is an effective way for seniors to downsize. Seasonal decorations are an example of items that are ideally kept in a self-storage unit when downsizing. You will only need your Halloween or Christmas decorations for a limited time. These are items that seniors could store in a self-storage unit and retrieve when needed. If you have patio or lawn furniture that doesn’t have place just yet in your new home, these items could also be stored by downsizing seniors in self-storage. Documents like titles or deeds that are accessed infrequently could also be stored in a self-storage unit, along with print photos or albums. Those documents would be best placed in a climate-controlled self-storage unit.

For more storage tips visit the StorPlace self-storage facility near you today.

Nine Reasons to Use Self-Storage

Heated and Cooled Storage Units at StorPlace Self StorageThere are many reasons to use self-storage. Below are nine reasons that people come to self-storage for their needs. StorPlace has many different locations, closer to your neighborhood.

1. Are you moving? Come to StorPlace and get a unit to put all the necessary items you have to make the house more appealing while it’s on the market. Plus, you can always put the items that you hardly use towards the back of the unit to help downsize/declutter, which brings us to the next reason.

2. You need more space or downsizing? We have a unit for that also. Ever have so much stuff and no room to put anything, but its items that are still needed or wanted. A storage unit would help with saving those items, but getting them out of your way to declutter your house.

3. None of your BUSINESS. Businesses such as hospitals that have many old patient files to keep for their records come to a self-storage location to put the files in a secure location. Due to HIPPA that would be the best place for them that way only a few people are allowed to access the unit and add to it or take what is needed out. It’s not just for records, some companies store their extra inventory like signs, products, etc.

4. Vroom, Vroom. You can also store your vehicles, they can be a collection vehicle or one that you hardly use. The storage unit can save the vehicle from hail stones, floods, and any other damaging causing things.

5. If you don’t have a garage at your house and you have instruments. You can get a unit for all your musical instruments and other musical items and have them safe and secured until you need them again.

6. People who sell on the sites like E-bay, Amazon, or Craigslist will use self-storage to hold their items that they are selling so that it will be easier for checking inventory and knowing exactly what they have. They can also have their items organized by price or popularity for easier access.

7. If you don’t have extra space at home and don’t have any place to put your seasonal things like Christmas decorations, or Halloween a 5X5 or 5X10 (depending how many decorations you have) will hold all your décor for the year. Plus, it will be out of the way when nothing is needed for a while.

8. The last one is for School .For the people who go to college and don’t have a place to put their stuff before school starts. They use self–storage to store their things until school starts back. That way they know what they still need to get to get ready for school, but yet it’s easy for them to get to when its time.

9. People also store their collections in there, especially if they are expensive. That way the worst thing that can happen is things get dusty. If they kept them at home its more likely things can happen to them such as grandkids breaking something, or someone breaking into the home and taking it.

Auditing a Storage Facility

StorPlace Self Storage of GreenwoodAs a manager taking over a new store or an owner of a single facility or multiple facilities, one of the most important task you can do is an audit of that facility. If we lived in a perfect world where people were always completely honest or never made mistakes, this may not be necessary however we don’t so this is something that must be done on a regular basis. I know the word “audit” is not a word anyone wants to hear however it does not need to be looked at as a negative thing.

This is a time for Managers, District Managers and Owners to learn how to perform the job better. You never know what you will find but you may just find that a Manager has found newer and better ways to perform duties on a facility that is so great that you will want to implement across the entire company. This is how we grow to become the best in the industry! So let’s get started.

Number one is the person responsible for the audit MUST know the ins and outs of the business and must be very familiar with the computer software the facility is using. First check for any discrepancies in cash. This can be issues with the cash drawer or petty cash (if the facility uses it). You are looking for anything that doesn’t quite “add up” if you do find anything speak to you manager and find out why. Also make sure that all bank deposits match the software that the payments were posted to.

At this point check for receipts from the bank and make sure that all monies are accounted for. Next move onto the customers’ accounts. Look for any excessive discounting and/or crediting of the rent. This should be a red flag if you see anything along these lines. Most of the time it will be as simple as a payment that was not posted correct either because of human error or a computer error. Communicate these finds with you manager to find out the reason for the discounting and/or crediting and make sure that they are noting the account in the future so you do not have to ask those questions.

After you have gone through all the cash and customers’ accounts, it is time to move the audit outside to the facility grounds. Outside you are going to want to check for cleanliness and look for any repairs that need to be taken care of that the manager may be overlooking. When you walk the same facility day after day you tend to overlook some items that need to be fixed and sometimes it takes a fresh pair of eyes to notice some problems on the property. Again communicate these findings with the property manager and follow up a couple of weeks later to make sure the problems are resolved. Next as you walk through the property cross check the occupied and vacant units again a list of tenants from the software the property uses. There is usually a report that you can print that is designed just for this purpose. Again look for any units that say “vacant” but have a lock on them and for any that say “rented” that are unlocked and empty.

No one really likes performing an audit however in the end, it is in your best interest to make sure that all of your facilities are running at their top potential!

Take pride in what you do!

StorPlace of Hickory HollowPride is an inward directed emotion with both negative and positive conations.
The Bible makes references of pride to mean; full of himself, to be a fool, or foolish. Other references of the word state a corrupt sense of self-worth, or an excessively high opinion of oneself. Pride is often equated to one’s own ego.

That being said, I’m using pride with a positive spin! To take pride! Meaning a feeling, pleasure of satisfaction derived from one’s actions from some act, possession, or relationship of, to be proud of.

I often say, “We here at StorPlace take great pride in our job, product and/or our facility. That is a true fact! And if it’s not, you have some work to do! Because if you are telling the truth, it’s not a hard sell. Believe in yourself! Believe in your product! Believe that you DO have the best to offer. We have the best trained management, a team of caring employees, and the best looking, safest facility in town! You’ve got to believe it to be able to say it, once you believe it you say it with pride! Be proud! Because You are the one that makes it true!

Everyone and their brother has a storage place now days! You can rent storage while you get your hair cut, groceries, get your taxes, whatever! They pop up overnight, many are gone just as quickly! You can rent from some at $1.00 a month, and realize you still over paid!

Bottom line we all have the same thing to offer; a unit door, 4 walls, floor and packing supplies.

So what makes us different? It’s how we do what we do that sets us apart! We offer more! We strive to be better! It is because we care! We care enough to listen! We think outside the box!!! We are creative! We are empowering! We are sympathetic and empathic. – We may be the only safe, friendly face in a tumultuous time in their life.

We greet each person and treat them the way we would want to be treated! We take pride in offering the best customer service, the finest product in a well-cared for, secure and safe facility. Our facility speaks for itself, nicely manicured, clean and kept, large paved lots, with an inviting atmosphere.

So its ok to take pride in your work! Be proud of the ethics our company is based on. Be proud of the mission statement! Be the mission statement! Be proud of the level of professionalism and mannerisms YOU bring to the company and how that is portrayed to the customer.

Pride can start with a smile! The simplest of gestures! When someone enters the building, first thing that should greet them is your smile. Smile when answering the phone! If you are smiling while you’re talking on the phone, they hear it in your voice!

Get up! If you happen to be sitting down when someone walks into the store – jump up and smile! (that part was just to see if you are still reading!!!! As if we get to sit down! Insert a LMBO emoji here)

Listen to the customer – really listen! Put yourself in the shoes of the customer, what are they going through? What can you offer them? What can you say that will put them at ease and build trust? We learn a lot about the customer at move in, every customer has a story, and many share their story with us. Your verbal response as well as your body language are how the message is driven home with this customer. What message are you “driving”? Is it professional and friendly?
Smile as you build a rapport with your customer, strive to show an openness, a genuine concern, be trustworthy and empathic as much as possible. Be proud knowing you can meet their needs with confidence, don’t just focus on a sale or an up-sale.
Your job is important! … And at the end of the day, at 5:30 when you forget all about it, (LOL). Take pride in a job well done!!

Storage with a Smile

Find the right storage unit size for your needs at StorPlace Self StorageWhen you think about getting a storage unit several questions comes to mind, rather its location, pricing and or cleanliness. Many people get units for many different reasons like moving to a newly built home and had to place till it was completed, they just moved here from out of state don’t know where to place it just yet, who knows what the situation may be when they are needing.

Knowing what size of a storage unit they are needing is very important, it gives future tenants ideas on how and where to place their items inside that particular unit. Also you will also get the peace of mind that your belongings will be kept secure behind a gated fence and very well lite property. Although there are some properties in other places where you won’t get the same attention or the same customer service experience as you would here.
I haven’t been working at this establishment long but here at Storplace we take pride in assisting out current and future tenants with A1 customer service we want to make them feel right at home. We educate out tenants on need to know basis we make sure that they are educated on what to do and what not to do. One of my task here is doing a lock check which it is checking all units throughout the property checking for damages and lighting issues whatever the case may be, and one of the units didn’t have a lock.

So after completing the check I went to call this particular tenant where the lock was missing and I advised that his lock was missing asking was everything ok. This tenant was very happy with the fact that I called and informed him of his lock not being on the unit, and that made him more secure in staying with us simply because we take care of our properties and we want to make sure that our tenants items are well secure. So when you are needing a storage unit come to StorPlace where we will make you feel at home giving A1 customer service and a storage unit with a smile.

One of my favorite things about fall: PUMPKINS

Find the right storage unit size for your needs at StorPlace Self StorageI enjoy fall and everything it entails, especially PUMPKINS! I work for StorPlace Self Storage which is a company that supports and recognizes the importance of family and family time.

Our work hours are Monday through Saturday 9:00am to 5:30pm which leaves time for family fun. I also live in Murfreesboro and so I am always seeking out fun places to visit that are not too far from home.

Here are two of my favorite family fun fall activities near Murfreesboro.

Lucky Ladd Farms

Lucky Ladd Farms is located in Eagleville, TN just a short 20 minute drive from Murfreesboro. Pumpkins are available for picking here beginning on September 21st through October 31st. This is a great place to take the whole family; as it is much more than just a pumpkin patch. Lucky Ladd has a full day of activities available including a petting zoo, pony rides, pumpkin patch, corn maze, and over 75 hands-on attractions. You get all of this for $13.00 for adults and teens, $11.00 for children 2-12 and ages 65 and over get in for $11.00; also parking is free here. You can obtain more information by visiting their website at Lucky Ladd Farms.

Walden Pumpkin Patch

Walden Pumpkin Patch is located in Smyrna, TN which is also a short 20 minute drive from Murfreesboro. This is a beautiful farm that is definitely worth a visit; Walden’s is open beginning September 24th through October 31st and admission to the farm, including parking is free of charge. They have hayrides, face painting, and sand art activities all for a small charge. They also have an activity area you can play in for just $4 a person which includes a corn maze, Hay Mountain, a 40 foot slide, seesaw, creepy corner, and several more activities. They also have concessions you can purchase while you are there; I would highly recommend the pumpkin fudge…DELICIOUS! You can visit Walden’s webpage for more information at Walden Farm.

In my opinion you really cannot go wrong with either choice, perhaps you can just do both, whichever you choose I hope you have a great time! Happy Fall!

Delicious Eats around the Murfreesboro, TN area

Storage Solutions at StorPlace Self StorageOne of my favorite activities is exploring many of the great restaurants, cafes and diners around the Murfreesboro, TN area.

If you’re an experienced foodie like me, or an aspiring foodie who is looking for some recommendations on some of the best places to go, below is a list we compiled to help you on that journey to deliciousness.

Below are a few of those gems.

Goodness Gracious at The Mill-Readyville, TN (just down Woodbury Hwy)

The Mill is a historic landmark established in 1812 in Readyville, TN. It is currently a restaurant and a working grist mill. The Mill is also a venue for special occasions such as weddings. They serve breakfast, brunch and lunch. I have never ventured over into anything besides breakfast because, frankly- the breakfast is just too good.

One of my go to orders is the Buffalo Chicken Omelet. This dish is incredibly savory! The omelet is stuffed with grilled chicken, a mild and creamy buffalo sauce and crumbles of blue cheese. There are many sides to cheese from including: gouda grits, hash brown casserole or even pineapple cheese casserole. Don’t forget to order a cup of coffee. They will certainly top your cup off and all with a smile!

Carmen’s Taqueria (West Northfield Blvd in Murfreesboro)

If you asked me what my favorite Mexican restaurant here in the ‘Boro is, I would without a doubt say Carmen’s Taqueria. Carmen’s is a feast for the stomach as well as the eyes. They serve delicious Mexican food with a detailed flare. One of my favorite dishes to order is the Burrito de Camaron. The burrito is stuffed with plump shrimp, along with white queso poured on top. They add slices of avocado near some hearty beans and rice. They are located at 206 W Northfield Blvd, Murfreesboro, TN 37129 and business hours are from Mon-Sat. 11am-10pm & Sun 11am-9pm

Sam’s Sports Grill (located outside of Stones River Mall)

Sam’s Sports Grill is one of my favorites for something quick. There are TV’s displayed everywhere if you are a Sports Fan. I, myself, stop in for the quick, delicious food. Once I like something, I tend to get stuck on it. For Sam’s that would be The French Dip sandwich. Angus roast beef and swiss cheese fill this sandwich that is served on a soft hoagie roll. It comes with the classic au jus dipping sauce, but I ask for a cup of their fresh horseradish dip, too (trust me, you are going to want to try this as well).
For full menu and directions, click here.

In the storage business, our team here at StorPlace of Rutherford Boulevard likes to relax when we can and check out new things and places. We hope you try some of these restaurants and let us know what you think!

Social Media and the Self Storage Opportunities

Heated and Cooled Storage Units at StorPlace Self StorageNetworking in the Social Media World.

I have heard it said many times that location, location; location is everything in the real estate market. And although I agree with that premise I would contend that networking and impeccable Customer Service is as valuable a key for businesses thriving during any economy. There is no substitute for getting your business name out in the field. At StorPlace of Cool Springs there are several ways that we do networking.

Word of mouth has long proven to be our best marketing tool. A happy customer tells others of their positive experience. We are always delighted to get referrals because that tells us we are doing things right. At StorPlace we offer up to $50 referral fee for sharing our name with your friends. It is an easy way to store your valuables and get a financial benefit. Refer a friend and reap the financial reward. See any StorPlace manager for details.

Another strong component of networking is Social Media. Those of us that are of a certain age….say Senior are in amazement at how important Social Media has become. Even this blog, if chosen will be on the StorPlace Website. Wait….What? A Blog…..what is that.

Well according to Webster it’s a noun – a website containing a writer’s or group of writers’ own experiences, observations, opinions, etc., and often having images and links to other websites. This is true and is what we do here at StorPlace. Managers and Assistant Managers take turns different times of the year writing about our insight for storage.

Website…..now what in the world is that…again a noun – Digital Technology. a connected group of pages on the World Wide Web regarded as a single entity, usually maintained by one person or organization and devoted to a single topic or several closely related topics

We could probably go on and on with this but you get the idea. If you are reading this Blog you found your way to our Website

As important as Social Media in our business Customer Service and a well maintained property are very important. With Facebook, Twitter, Instagram to name a few a satisfied or unsatisfied customer and post comments about your facility quicker than they can leave the parking lot. rtant Social Media has become. Even this blog, if chosen will be on our the Sty bThe best way to make sure we get positive feedback is to follow the golden rule, “do unto others as you would have done to you” the benefit is that people see us in the community as fair responsive organization which makes renting a unit from us more desirable. Positive visibility can only help your bottom line. It is a win-win for everyone

 

Storage Tips for The Woodworking Hobby Enthusiast

StorPlace Self Storage in Bowling Green KentuckyWood working is one of my favorite hobbies. However, wood is not cheap so I searched for a way to find lumber that people no longer need and just wanted gone. I posted a few adds advertising free haul away and clean up. This was a good and bad way of getting free lumber.

The good side is that I was getting some legit calls for good quality lumber from nearby home remodels and the ever growing construction sites popping up around where I live. The down side to this was it was all scrapes and nothing was really workable without piecing two or more pieces together. Another downside to the construction sites was that I had to haul away all the other stuff that goes with construction sites drywall, roofing and siding. After doing this for a couple of months with not great success I received a call from my mom and she told me that her neighbor Mary Ray came by the house and asked if I could cut a maple tree that had fallen from the storms of the previous week.

Without hesitation I told her I would and would be out there after church on the following Sunday. Mary Ray is one of the kindest ladies I’ve ever had the privilege of knowing. After my mom’s divorce Mary ray took care of me and my sisters when my mom worked late at the Hospital. That following Sunday I pulled in the driveway of Mary rays and she met me still all dolled up from church and gave me a big huge. The monster is around back as she laughed I followed her around the house and I had to take a step back when I saw the tree. Mary ray said her and her husband met under the tree and that’s why he built the house where he did. I could tell she was very upset seeing the tree that stood over her for her entire life laying lifeless all over her back yard.

Her Husband James pasted away two years ago and now knowing the Importance of this particular tree. I wanted to do something special for her. The cleanup of this tree was crazy I worked on it from two forty that afternoon till I ran out of sunlight and I only got half of the tree cut. With huge piles of wood. Enough that I wouldn’t have to scavenge the scrapes from construction sites for a couple of years. I just didn’t have anywhere to put it. I looked up some nearby storage facilities and found StorPlace self-storage and purchased a huge outside unit to keep the wood from rotting.

Now with all the wood I need I can concentrate on building Mary Ray a outdoor gazebo she loves gardening and I wanted to give her something that reminds her of James and brings her some comfort knowing that the tree that was huge part of her life is still with her just in a new form.

-Cedric