Learning and Sharing Life Lessons as a Self-Storage Property Manager

StorPlace Self Storage of GreenwoodHard work pays off in more ways than we realize. In just a short period of time, StorPlace Self Storage of Greenwood has gone through a change. We have had challenges to say the least. Over the last year, we have had changes in management. A few people have come and gone and now we are working with a two person crew. The good news about all the change, it has brought new ideas to the table, and a new way to look at things.  A new and different approach to the same task that has been in place can be a challenge to say the least. The good news about all the change, with the strong force of people who are in place, the sky is the limit.

As a new self-storage property manager, I have found that any and everything requires hard work. I take great pride in being a hard worker, but what does that mean? For me as a person, it is the push it takes to do what needs to be done! It can be something as simple as talking to each customer that comes in to make a payment, to ensuring the UPS driver makes his deliveries to the right storage units. Staying on top of things is an understatement when it comes to self-storage.  Being new to this type of business, I did not know to what extent that I would be involved in this career. My only regret, I wish I had gone into this business years ago. I have found myself relying on my past experiences on a daily basis. Not only do you have to be able to be the “fix-it” guy, but you also have to maintain that level of professionalism that our customers have come to expect. We also have to continue with our own professional growth. I have been working with the local Chamber of Commerce, which thus far, has given me even more tools and resources to branch out in the business field. Our StorPlace Self Storage location has worked with local non-profit charities to assist with the challenges they face. This is a reward within itself.

A good friend of mine tells me all the time, “at the end of the day, you have one goal”. It is true that we are not reinventing the wheel, but we have to stay diverse and open to new ideas and concepts that may take us places we didn’t previously think about. When I look back at the past year, I recall all the people who have thanked me for working with them. This is what we all have in our core, the true desire to help, and be helped by our fellow man. Life has its ups and downs. There is no question about that, but if I can do something that is going to make life, or a part of life, a little easier for someone, then I want to be that person.

I have told my assistant many times, “put yourself in their shoes”. If we approach our customers by understanding what it is like to go through a move, pack up everything we own, and move to a new town or place, we can keep the storage stress level low.  It may seem like a little thing, but the reward from it is more than I can put into words.

Outside of my work life, I can see the results of my efforts. When I was willing to help someone out when they were down and out, it comes back to us in ten-fold. The friendships I have grown through the business side of self-storage, is reflected in how I am treated and perceived in the outside world.

‘Stuff’ at StorPlace of Greenwood

Stuff the Bus

 

At one time or another, most folks who place belongings in storage refer to their things as ‘stuff.’ This doesn’t mean the items don’t have personal value. It is just that the need to store is usually a bit overwhelming and most people see their things more as ‘stuff’.Even fine pieces of furniture can be downgraded to ‘stuff’ at stressful times that includes moving and storage.  Once back at home, items presumably return to their given names: the comfy couch, grandma’s end table, and the like. But on occasion, ‘stuff’ adequately describes everything in storage from beginning to end.

Every summer in Bowling Green, (Kentucky!) there is an event called “Stuff the Bus”. Sponsored by SAM 100.7 radio, locals are encouraged to donate supplies for children in need for the coming school year. For one weekend, Tony Rose, a popular on-air personality, lives on the bus and does live remotes for the station. Along with area school mascots, cheerleaders, local politicians and others, listeners are reminded to donate. This year for the first time, StorPlace Self Storage of Greenwood was asked to participate.

In late spring, StorPlace Self Storage was approached by folks from the Kentucky Savings Group, one of the organizations putting together ‘Stuff the Bus.’ It seems that donations of school supplies had already come in and were piling up in garages across town. They thought it would be great if they could consolidate the donations under one roof. Because StorPlace Self Storage is involved with the community, a 10×10 storage unit was provided to the Kentucky Savings Group at no charge. Immediately, carloads of pencils, notebooks, backpacks and other supplies were ferried in to be stored. From May to July additional donations were brought over, many in the back of a brightly detailed SAM 100.7 pickup truck.

On the weekend of July 25, the actual school bus was parked across the street, just down the road from StorPlace Self Storage of Greenwood. Tony Rose was in place, personalities waved at passing cars, and the spot was jumping. Items that were in the storage unit were brought over to help fill the bus. We have been told that the target goal for donations has been met. Just in time for the brand new school year that begins this week!

When we look up an account on the StorPlace Self Storage computers, we can type in a name, the unit number, or other information. This summer, when we typed in ‘stuff’, up came the ‘Stuff the Bus’ unit. ‘Stuff’ really did describe the unit contents this time out, and we are pleased to have been a part of a great cause.