By not addressing minor issues–like a storage unit door sticking–as they arise, self-storage companies can create larger issues eventually like the door eventually breaking or causing a customer an extra 10 minutes to open. That is why one of our missions at StorPlace is to invest in maintenance.
Investing in maintenance is a direct correlation to investing in customer service. When the little things are not pushed off and in fact addressed right away, self-storage owners are helping to maintain a great experience for their customers. They are also saving themselves money by both investing in their property but also keeping customers happy and coming back.
A few dollar problem can turn into a one-hundred-dollar problem if it is not addressed. Even worse, it could lead to a bad customer experience that could have been avoided with a 20-minute repair. If the problem was held off and the door and the track kept getting damaged from an object, for example, then that would cause the company to pay to fix the track and/or door. On top of that it would cause the company to lose money because the unit would not be rentable under construction.
So, when a unit is not rentable and costing money in damages and repairs, money is being lost and customers are forced to go elsewhere. At StorPlace, we have learned from our experience that investing in the little things nets big results. A customer might not necessarily notice when everything is working properly, but they will notice when it takes extra time to access their storage unit for whatever reason. Get out in front and invest in maintenance if you’re a self-storage owner, you will get that back down the road.