With another New Year, there is no better time than the present to take a look at your self storage facility with a critical eye. As you examine your business, think about what is working for you and what you can improve on. After you have thoroughly analyzed your situation, make a plan to resolve any problems you may find. Remember you may not be able to correct every issue before 2011, but you will have a head start just by having a clear understanding of your facility’s strengths and weaknesses.
The best place to start is with self examination. Yes, the area that will make the largest impact on your facility starts with the manager. Listed below are some ideas that may help improve your skills as a self storage manager.
They are as follows:
1. Learn to become a pro-active problem solver.
The New Year is a great time to improve your offensive game. If you know something is likely to escalate, like a perpetually icy patch of sidewalk or a customer who is always late, look for solutions right away. Take the initiative before a problem develops.
2. Always put yourself in your customers’ shoes.
Self storage managers are constantly faced with customers who are dealing with emotionally charged, stressful situations. Try to keep this in mind and cut your customers some slack if they are a little out of sorts or even rude. We all know what it’s like to be stressed out.
3. Write down and track your professional goals.
Whether you want to increase your facility’s retail sales or improve occupancy at your site, set some specific self storage related goals.
4. Make professional contacts.
Join groups like the Chamber of Commerce and the Better Business Bureau—they can be great resources for networking. Talk to managers at competing self storage facilities, too. They may be able to send customers your way when they do not have the specific products or storage unit sizes available to serve these clients themselves.
5. Set a specific goal for each day.
Big goals are often reached after completing a series of smaller steps. Daily goals are easy to set and are especially satisfying as you check them off at the end of the business day.
6. Strive to become a better listener.
One of the easiest steps in improving your listening skills starts by resolving to listen more than you talk. Your customers will appreciate your attentiveness and may reward your listening efforts with a referral or two. You’ll be surprised at what you can learn when you stop and listen!
7. Invest in yourself.
Do you want to move up the corporate ladder at your self storage company? Maybe you’d like to become a Certified Self Storage Manager (CSSM)? Find out what steps you need to take and make a list to follow. Then, check off your progress everyday as you move closer to meeting your goals.
8. Do something just for yourself each day.
You can’t be a great self storage manager, if you’re all business all the time.Resolve to take a little time for yourself each day. Read a book, talk with a friend, or take a moment to laugh at the end of the day—you’ll be a better self storage manager for it!
Storplace Self Storage on Old Hickory Blvd. near Nolensville Rd. in Antioch Nashville, TN. is open 9:00AM to 5:30 Monday –Friday and 8:00 AM-4:30PM on Saturday. Please feel free to come by for a tour of the facility or call (615)832-3388.